Orders are processed on Mondays, Wednesdays, and Fridays. Orders are then “picked up” once they have been processed. Any order placed after 10:30am AEST Friday may not be shipped till the following Monday. 

Please note that CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS has no control over shipping timeframes and shipping handling as this is done by 3rd party. If a sensitive package is damaged in transit CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS will accept no responsibility for this parcel. Sensitive products are defined in the product descriptions.

Please allow for a longer dispatch time (7-10 days) after a new collection is launched.

Australian Orders:

Standard Australian orders are sent at $10 AUD. Standard Tracking is included and your parcel will arrive between 1-5 business days from the date of dispatch. 

Express Australian orders are sent at $20 AUD. Priority Tracking is included and your parcel will arrive between 1-3 business days from the date of dispatch. 

International Orders:

STANDARD INTERNATIONAL

Standard International shipping is a flat fee of $25 AUD. Tracking is included and your parcel will arrive between 7-14 business days from the date of pick up (depending on the country).

PRIORITY INTERNATIONAL

Priority International Shipping is a flat fee of $40 AUD. Tracking from door to door is included in this package and you will receive regular updates of location and when ready to deliver DHL Express will make contact to arrange a time best suited to you. 

Priority International Shipping to NZ - Under 3-4 business days from the date of pick up

Priority International Shipping to rest of the world - Under 7 business days from the date of pick up

Please note that some items may experience slight delays depending on availability. 

FREE SHIPPING

Free Standard International Shipping & free Domestic shipping when you spend $199+ AUD or more in store. CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS does not accept any duties or taxes incurred from these shipments. 

Import Liabilities and Taxes

PLEASE NOTE CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS does not cover import liabilities that may be applied by the government of the destination country. CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will CLAUDIA DEAN WORLD PTY LTD & BY DEAN COLLECTIONS accept any orders back due to the rejection of customs charges. In accordance with Australian export regulations, we are required to declare the exact value of all items. You can read more about our policy in our sales terms and conditions. 

If you have any further queries, please email hello@bydeancollections.com